evobt Privacy Policy

1. Introduction

evobt ("we", "us", "our", "the Company") is the operator of the online sports betting and casino platform accessible at https://evobt.io. We are committed to protecting the privacy of all individuals who interact with our platform, including registered players, visitors, and prospective users based in Bangladesh and elsewhere.

This Privacy Policy ("Policy") describes our practices with respect to the collection, use, storage, disclosure, and protection of personal data obtained through the evobt platform. It applies to all evobt products and services, including sports betting markets, live casino games, slot games, mobile access, and all customer support communications.

This Policy should be read alongside our Terms and Conditions, which are available at /terms-conditions, and our Responsible Gaming Policy, available at /responsible-gaming. Together, these three documents form the complete regulatory framework governing your relationship with evobt.

The data controller responsible for your personal data is evobt. If you have any questions or concerns regarding how we handle your personal information, you may contact our data protection team at [email protected] at any time.

2. Data We Collect

evobt collects personal data from you in the following ways: directly when you register an account or interact with our services, automatically through your use of the platform, and from third-party sources where permitted by law. The categories of data we collect include:

Category	Examples	Source
Identity Data	Full legal name, date of birth, gender, national ID or passport number	Provided by you during registration or KYC verification
Contact Data	Mobile phone number, email address, residential address (Dhaka, Chittagong, Sylhet, etc.)	Provided by you during registration
Financial Data	bKash / Nagad / Rocket / Upay account numbers, transaction references, deposit and withdrawal history in BDT	Provided by you and captured automatically during transactions
Account Data	Username, encrypted password, account balance, betting history, game play records, bonus usage	Generated automatically through platform use
Technical Data	IP address, device type, operating system, browser type, session duration, pages visited	Collected automatically via cookies and server logs
Communications Data	Records of live chat, email, and support ticket exchanges with the evobt team	Generated through your contact with our support team
Verification Data	Copies of government-issued photo ID, proof of address, payment method screenshots submitted for KYC purposes	Provided by you when completing identity verification

We do not knowingly collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, health data, or biometric data) unless required to do so by applicable law or with your explicit consent.

3. How We Use Your Data

evobt uses the personal data we collect for the following purposes:

• Account creation and management: To register your account, verify your identity, manage your preferences, and maintain accurate records of your account activity on the evobt platform.
• Service delivery: To process your deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partner banks; to settle your sports bets and casino game results; and to credit bonuses and promotions to your account.
• Identity verification (KYC): To verify that you meet our eligibility requirements, including the minimum age of 21, and to comply with our obligations under applicable anti-money laundering (AML) frameworks.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account compromise, bonus abuse, collusion, and other prohibited activities as defined in our Terms and Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with account, betting, payment, or responsible gaming matters.
• Responsible gaming: To monitor account activity for indicators of problem gambling behaviour and to apply self-exclusion, deposit limits, or other protective measures when requested or required.
• Platform improvement: To analyse aggregated usage data, identify technical issues, improve the user experience, and develop new features on the evobt platform.
• Legal compliance: To meet obligations under applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and maintain records as required by applicable financial and data protection regulations.
• Direct communications: To send you transactional messages (such as deposit confirmations, withdrawal notifications, and security alerts) and, where you have opted in, promotional messages about evobt offers and events.

4. Legal Basis for Processing

evobt processes your personal data on one or more of the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to provide the evobt betting and gaming service, manage your account, and process your financial transactions.
• Legal obligation: Processing is necessary to comply with legal requirements applicable to evobt's operations, including identity verification, AML record-keeping, and reporting obligations.
• Legitimate interests: Processing is necessary for evobt's legitimate business interests, including fraud prevention, platform security, customer support, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: For processing activities not covered by the above bases — in particular, optional marketing communications and the use of non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time.

5. Data Sharing

evobt does not sell, rent, or trade your personal data to third parties. We may, however, share your data with the following categories of recipients where necessary to operate the evobt platform and comply with legal requirements:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other authorised payment partners, solely for the purpose of processing your deposits and withdrawals in BDT.
• KYC and identity verification providers: Third-party services used to verify the identity documents and age of registered players in order to satisfy our compliance obligations.
• Fraud prevention and AML services: Specialist providers that help evobt detect and prevent fraudulent activity, money laundering, and other financial crimes on the platform.
• Game software providers: Casino game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe may receive limited technical data (such as session identifiers) necessary to deliver game content and settle results. These providers do not receive your full personal profile.
• IT and hosting infrastructure: Third-party cloud hosting and server infrastructure providers used to store and process platform data securely.
• Legal and regulatory authorities: Law enforcement agencies, regulatory bodies, and courts where evobt is required by law, court order, or regulatory directive to disclose personal data.
• Professional advisers: Legal, accounting, and compliance advisers engaged by evobt on a confidential basis where access to your data is necessary for the advice being provided.

All third parties with whom evobt shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they are providing to evobt.

6. Data Retention

evobt retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with legal and regulatory obligations. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your active account relationship with evobt.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of the transaction, in accordance with applicable financial record-keeping requirements.
• KYC verification documents: Retained for a minimum of five (5) years following account closure or the completion of the KYC process, whichever is later.
• Communications and support records: Retained for a minimum of two (2) years following the date of the last communication.
• Technical and log data: Retained for up to twelve (12) months for security monitoring and fraud investigation purposes.
• Self-excluded players: Basic identity data is retained for the duration of the self-exclusion period to prevent re-registration in breach of the exclusion.

Once the applicable retention period has expired and there is no longer a legal basis for continued processing, your personal data will be securely deleted or anonymised.

7. Data Security

evobt implements robust technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures in place include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the evobt platform, ensuring that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Encrypted storage of sensitive account data, including hashed passwords and financial identifiers, using industry-standard encryption algorithms.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. evobt staff are granted access only to the data necessary to perform their specific job functions.
• Regular security audits and vulnerability assessments conducted on the evobt platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Incident response procedures that ensure any security breach is identified, contained, and remediated promptly, with affected players notified in accordance with applicable data breach notification requirements.

8. Cookies & Tracking Technologies

evobt uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow the website to recognise your device on subsequent visits and remember your preferences and session state.

The categories of cookies evobt uses are as follows:

• Strictly necessary cookies: These cookies are essential for the operation of the evobt platform. They enable core functions such as maintaining your login session, remembering items in your account, and processing your transactions securely. These cookies cannot be disabled without affecting core platform functionality.
• Preference cookies: These cookies remember your settings and preferences — such as your preferred language and display options — so that you do not need to re-enter them on each visit.
• Analytics cookies: These cookies collect anonymised information about how players use the evobt platform, including which pages are visited most frequently and how users navigate between sections. This data is used solely to improve the platform experience. Analytics data is aggregated and does not identify individual users.
• Security cookies: These cookies assist our fraud prevention and security systems in identifying unusual account activity, detecting bot behaviour, and protecting the integrity of the platform.

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse new cookies, delete existing cookies, or receive a notification when a cookie is set. Please be aware that disabling strictly necessary cookies may impair your ability to use the evobt platform. Disabling analytics or preference cookies will not affect your core betting or gaming experience.

evobt does not use third-party advertising networks or behavioural tracking cookies. We do not use cookies to build advertising profiles or to track your activity across websites other than evobt.io.

9. Your Data Rights

As a user of the evobt platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. We will respond within a reasonable period and, where applicable, within the timeframe required by law.

• Right of access: You have the right to request a copy of the personal data evobt holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: Subject to applicable legal retention obligations, you have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
• Right to restriction of processing: You have the right to request that evobt restricts the processing of your personal data in certain circumstances, for example while a dispute regarding accuracy is being resolved.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on evobt's legitimate interests where you believe your individual rights and freedoms override those interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

10. Minors

The evobt platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register an account or use any part of the evobt service.

If evobt becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all data associated with the underage registration will be securely deleted, and any funds in the account will be handled in accordance with our Terms and Conditions.

If you believe that a minor in your household has registered an account on evobt without authorisation, please contact our support team immediately at [email protected]. We recommend that parents and guardians use parental control software on shared devices to prevent access to online gambling platforms.

11. International Data Transfers

evobt's primary operations and data infrastructure are designed to serve players in Bangladesh. In some instances, personal data may be processed by third-party service providers (such as cloud hosting providers, KYC verification services, or game software providers) whose servers or operations are located outside Bangladesh.

Where such international transfers of personal data occur, evobt takes appropriate steps to ensure that your data receives an equivalent level of protection to that described in this Policy, including through the use of contractual safeguards with the receiving party. evobt does not transfer personal data to recipients in countries that we consider to have inadequate data protection standards without implementing appropriate protective measures.

12. Changes to This Privacy Policy

evobt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the features of the evobt platform. When material changes are made to this Policy, we will notify registered players by sending a notification to the email address associated with their evobt account and by displaying a prominent notice on the platform for a minimum of 14 days before the updated Policy takes effect.

The date of the most recent update to this Policy is displayed at the top of this page and in the sidebar. We encourage you to review this Policy periodically to stay informed about how evobt protects your personal information. Your continued use of the evobt platform after the effective date of any revised Policy constitutes your acceptance of the changes.

If you disagree with a proposed change to this Policy, you must cease using the evobt platform and contact our support team to request account closure before the revised Policy takes effect.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how evobt handles your personal data, please contact our data protection and support team using the details below. We are available around the clock and aim to respond to all privacy-related enquiries within one business day (Bangladesh Standard Time, UTC+6).

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week
• Response language: English

When contacting us regarding a data rights request, please include "Data Rights Request" in your subject line and provide your registered username and a clear description of your request so that we can route your enquiry to the appropriate team promptly.